Terms of Service

1. Scope and Subject Matter

These Terms govern the services provided by Lerm to its professional clients (B2B). Placing an order implies unconditional acceptance of these Terms.

  • Linux & Kubernetes managed services: monitoring, maintenance, security, support
  • CI/CD & DevOps: pipelines, Infrastructure as Code, architecture reviews
  • Consulting and auditing: infrastructure analysis, technical recommendations
  • Training: Kubernetes, Ansible, ...

2. Pricing and Invoicing

Prices are defined in the signed quote or subscribed offer. Unless otherwise stated:

  • Monthly invoicing in arrears
  • Payment due within 30 days from invoice date
  • Late payment penalties apply at the statutory rate plus 3 percentage points
  • A fixed recovery fee of €40 applies automatically on late payment
  • Prices are stated excluding VAT — applicable VAT rate applies

3. Duration and Termination

Managed service contracts are concluded for a one-year period, renewed tacitly.

  • Either party may terminate with 30 calendar days' notice by email
  • No refund of the current period upon early termination
  • In the event of a material breach not remedied within 15 days of formal notice, either party may terminate immediately

4. Service Level Commitments (SLA)

Lerm commits to the following service levels, excluding planned maintenance and force majeure:

  • Target availability of managed infrastructure: 99% per calendar month
  • Critical incident (P1) response: within 1 business hour
  • Planned maintenance notified at least 48 hours in advance

5. Liability and Limitations

Lerm's liability is limited to direct and foreseeable damages. The following are excluded from any compensation:

  • Indirect damages, loss of revenue or data attributable to third parties
  • Incidents resulting from changes made by the client without Lerm's prior agreement
  • Failures of cloud providers and third-party operators (OVH, Scaleway, etc.)
  • Force majeure events

6. Governing Law and Disputes

These Terms are governed by French law. In the event of a dispute, the parties agree to seek an amicable resolution before any legal action.

  • Governing law: French law
  • Failing amicable resolution, exclusive jurisdiction of the courts of Lerm's registered office
  • Consumer mediation: not applicable (B2B services only)